8 Common Samsung Refrigerator Problems & Troubleshooting

Samsung refrigerator problems are likely to occur as the appliance gets older and used. However, if these issues keep occurring while the fridge is new and only a few months since you bought it, then there is a problem. You might have to find solutions to the faults and troubleshoot. Understanding how to fix them can save both time and money. If you cannot repair these issues as they are more complex, you can get them repaired by an experienced technician. If these problems are too critical, you might even have to use your warranty to get an exchange product or get refunded. 

The most prominent causes for these problems are related to temperature variations and related malfunctions. Some of these can be solved easily by cleaning the parts and adjusting the temperatures. These are some of the most common refrigerator problems that could occur and the related remedies that you can follow to reduce inconveniences.

Refrigerator Ice Maker not Working


There is a general issue in the quality of icemakers of Samsung refrigerators. Users have complained about this in various social media surveys and other consumer forums. The following are some of the major causes of negative feedback regarding the ice maker.

  • There is a water leakage identified under the crisper trays.
  • Ice crystals and water droplets are accumulated at the bottom of the ice maker.
  • Difficulty in removing ice buckets due to clogged drains.
  • Sometimes the ice maker over freezes while it does not freeze at certain times.
  • Sometimes the refrigerator does not defrost, and the ice freezes into locks of ice. Then the users might even have to use heating mechanisms to melt the ice.

Ice Maker is Overflowing

Sometimes, the ice maker would overflow, causing a major problem. The primary cause for this is the water inlet valve. Very low pressure in this valve would make it unable to close fully when the power is turned off. This would leak water to the ice maker and make it overflow. You can avoid this by maintaining the pressure at 20 psi at the lowest margin. Even if this occurs at proper water pressure, then the problem is most likely to be in the water inlet valve itself. It might not be shutting off fully or stuck open and cause water to leak through the valve. So, you would have to replace the water inlet valve.

Frost in the Ice Dispenser

The damper door, which allows ice to fall out, is sealed and lined with a special material to create an airtight seal. If this gets damaged, moist air will enter the freezer compartment. As this air cools, a frost is created, which blocks the airflow and creates cooling problems. If cleaning does not solve this issue, replacement of the part might be required.

Food Spoilage Due to the Uneven Temperatures

There have been some issues related to uneven temperatures. This is because the thermostat is faulty and unreliable. When the thermostat is defective, it cannot transmit the signal to start the capacitor, and hence, the cooling does not turn on. So, this fluctuation between temperatures would cause the food to spoil. If the food is at temperatures above 40 ˚F, then the food consumption might even be risky due to harmful bacteria growth. Sometimes, this would even end up freezing your food. Hence, the following troubleshooting can be done.

  • You can check the damper control, and if it is broken, then it should be replaced. It is because a broken damper control can let in too much air, making it over-freeze.
  • Use a multimeter to check the thermistor. The temperature of the refrigerator should vary with the thermistor’s resistance. If this is variation is not observed in the multimeter, then the thermistor needs to be replaced. If not, it would overrun the fan and compressor.
  • You can examine the temperature control board for any damaged points, and if the board is damaged or burnt, then it should be replaced.
  • Check the thermostat from the lowest to the highest point. An audible click sound should be heard. If this does not occur, then the consistency should be checked using a multimeter. If the temperature regulation is not favorable, then the thermostat needs to be replaced.

Refrigerator Fails to Defrost

The problem with defrosting has frustrated the users. Sometimes, complaints state that the refrigerators do not defrost at all and have to be melted using steam mops. This obstructs the free circulation of cold air due to the formation of ice on the evaporator coils. This would result in stopping the refrigerator from cooling.

As a remedy for this, you can check the defrost heater using a multimeter. If it does not show readings of enough heat to evaporator coils, then the ice would not be broken. So, the defrost heater should be replaced.

Refrigerator Not Cooling

This is another major issue among Samsung refrigerator problems. There is a common problem in the Twin Cooling Plus technology. There are failures in evaporator fans and compressors. This fails to cool the refrigerator. You would have to attend to the following problems for this cooling issue.

  • The evaporator coils get subjected to frost build.
  • The evaporator fan gets frosted.
  • Malfunction of defrost heater
  • Defective temperature sensor and thermistor
  • Defective defrost thermostat

You can start by cleaning the condenser coils located at the bottom of your refrigerator. Make sure to unplug the fridge before you attempt this. Keeping your coils clean regularly can reduce the risk of this cooling issue.

Issues in Samsung’s French Door Refrigerators

Samsung French door refrigerator problems are another drawback in the refrigerators. There have been many negative reviews reported on this matter. As stated by many users, the proper functioning of French door refrigerators doesn’t seem to last even a year. There are many causes identified related to these Samsung French door refrigerator problems.

  • Water leakage
  • Malfunction of the ice maker
  • Temperature fluctuations
  • Misaligned French doors
  • Making loud noises
  • Less durability

The misaligned doors and the problems in the refrigerator door not shutting properly are major problems in this model. This issue might occur due to the wearing of the gasket or the door sealing strip. This can be replaced by finding the correct item to match the refrigerator’s model number. Install the new gasket after soaking it in hot water. Make sure not to leave any loose areas. Proper alignment of doors is very necessary, as this malfunction might even lead to high electricity bills.

Challenges in Getting a Refund

Encountering all these problems would end you up with a refrigerator that cannot be repaired. So, you need a refund or a chance to replace the appliance with a new one. But refunding might be a challenging task, even when the manufacturer’s warranty is available. Requesting a refund is a long-term process with delays and irresponsive customer services. It is most likely that you would get frustrated and desperate throughout the procedure.

You would have to wait for ages until you get a proper response from them. After submitting your required documents, you have no control over the paperwork that needs to be completed by them. Sometimes, you might even have to resend the information due to their lack of response for a long time.

Refrigerator Making Noise

The loud noises are another major issue in Samsung refrigerator problems. The operation of household appliances disrupts the peaceful nature of your home. So if your refrigerator has a noise problem, then you should check the evaporator fan and the condenser fan first.

The condenser coils are cooled by the condenser fan. Air is pulled on the evaporation coils by the evaporator fans when the compressor is executing. Even if there is a problem with one of these fans, the refrigerator becomes noisy as they run simultaneously. So, the motors of these fans should always be checked when a loud noise occurs. A loose drain pan could also create noise. Checking this and fixing its place might also work to reduce the noise of your refrigerator.

Refrigerator Leaking Water

There are water draining systems in every refrigerator to make them free of any leakage. However, there is always a probability of getting the drains blocked. This might be due to deposits of dust and debris as a result of high temperatures. The easiest way to identify this issue is by unplugging the fridge overnight. Then the frozen particles would get melted and can be removed to facilitate the draining ability. Spraying a jet of hot water down the drain would also help this process. Then, the refrigerator can be plugged back in to find whether there are any other leakages. 

Sometimes, the issues might be in the water inlet valve and the drain pipe. These can be solved by replacing the components. This can also be due to damaged water tank assembly. If this is the case, you should not try to repair it on your own. You should get the help of a technician. Whatever the problem is, having water leaks for a long time is not suitable, and prolonged leakages can cause serious damages to the refrigerator.

Frequently Asked Questions

The following are some frequently asked questions related to Samsung refrigerator problems. These questions can provide additional knowledge that you never knew about common issues in refrigerators.

How long do Samsung refrigerators last?

Samsung refrigerators are manufactured to last over 15 years. After this lifespan, more repairs would occur. Despite this fact, the durability of the refrigerator would vary, depending on the proper maintenance of your fridge.

Are there issues with Samsung Refrigerators?

There are some Samsung refrigerator problems reported by consumers. Some of these problems include water leakages, misaligned doors, ice maker issues, loud noises, and fluctuating temperature variations inside.

What is the most refrigerator repair?

The most commonly identified problem is that the interior cooling is not enough. Samsung refrigerator problems related to temperature issues are also a common concern.

What is constant cycling or running?

If the refrigerator cycle runs too frequently, then there is an issue with it. This may be due to dust and dirt deposited around the condenser coils. Having too low a temperature inside the fridge would be another cause for this problem. This would even be noisy and increase the electricity bills. This can be overcome by proper cleaning of the condenser coils after disconnecting the power supply. After cleaning, adjust the temperatures to check the condition.

Why is the light inside the refrigerator not working?

This is often because the light bulb has burnt out. This may either be due to its completed lifespan or some power interruption, tripped circuit breaker, or failed electrical outlet. A damaged power cord would also cause this. You can change the bulb, and it would not affect the function of the refrigerator in any way.

Why is the water dispenser of the fridge not working?

This might be due to a frozen water tube. This can be checked by disconnecting the tube at the bottom of the door and blowing air into it. If you find that air does not blow through this tube, the tube is most likely to be frozen. This condition can be avoided by adjusting the freezer to the appropriate temperature. The ideal temperature is between 0 ˚F and 10 ˚F. Temperature settings less than this would freeze the waterline.


Samsung is one of the most reliable and trustworthy brands for home appliances and electronics, renowned worldwide. However, there may be certain issues when it comes to refrigerators. You may even find similar problems in your refrigerator. Knowing the common refrigerator problems and how to fix them is necessary as common knowledge. Sometimes these issues can be solved easily by yourself.

If you find the problems more challenging and technical, you can get help from a technician. Continuous reporting of this negative feedback from users would cause the product to get listed in the Refrigerator Brands to Avoid

If you are looking forward to purchasing new home appliances, we recommend you to refer to Washing Machine Brands to Avoid and Dishwasher Brands to Avoid.

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